An Open Letter to AT&T

An Open Letter to AT&T

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Dear AT&T,

As a longtime Cingular Wireless customer, I was cautiously optimistic when you merged with them in 2004 thinking that you would be bringing superior service and a better network. For most of my contracts with you, I have had very few issues. With many people saying that your customer service was less than stellar and having frequently dropped calls, I rarely experienced such issues.

In 2009, I took the leap and purchased an iPhone 3GS when it was introduced. I paid the $30 a month for Unlimited Data in addition to paying for my voice plan and an allotment of text messages. I think when the dust settled, I was paying around $80 a month for phone service (just my phone).

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