Using Social Media To Silence Critics

Using Social Media To Silence Critics

Social Media Can be Abused to silence critics

photo credit: quinn.anya via photopin cc

Social Media gives you a chance to listen to your customers and engage them in conversations. On the flip side, customers have the opportunity to not only engage you directly, but talk about your business to anyone who will listen. I mentioned a few of my social media pet peeves in an earlier post and one that really should be added to the list is companies who listen and respond to complaints by inviting the customer to send them a message so that they can take care of the issue.

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Growing Number of Adults Get News from Social Media [Infographic]

Growing Number of Adults Get News from Social Media [Infographic]

The Pew Research Center recently released a new study showing a growing number of adults are getting their news from social media. According to the study, 30% of Americans get their news on Facebook while another 8% get their news from Twitter. The study also showed that 84% of American adults do not use Twitter. Of the 16% who use Twitter, slightly more than half of those get their news via the medium. That's astounding, showing how important Twitter is becoming as a marketing vehicle.

But wait, there's more.

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