I'm a proponent of providing a high quality customer service experience for your customers. If you're a business and you don't meet or exceed your customers' expectations, you're leaving yourself open for bad publicity, bad yelp reviews, or angry comments on social media. It's not rocket science to provide quality service. Unfortunately, my wife and I were the victims of lousy hotel customer service during a recent stay. I figure the experience can serve as an object lesson for businesses in what to do when customers have a complaint. Read on for the full story.
July 10, 2013 By Leave a Comment
